t988 Privacy Policy

1. Information We Collect

t988 collects personal information necessary to provide our services, verify your identity, process transactions, and comply with legal and regulatory obligations under PAGCOR licensing requirements and Philippine law. The types of information we collect include:

1.1 Information You Provide Directly

When you register for a t988 account, make deposits or withdrawals, or contact customer support, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (Philippine passport, driver's license, Unified Multi-Purpose ID, or other valid ID).
• Contact Information: Email address, mobile phone number registered to a Philippine telecommunications provider, residential address, and postal code.
• Financial Information: Payment method details (GCash mobile number, Maya account, bank account numbers), transaction history, deposit and withdrawal records, and cryptocurrency wallet addresses (for USDT transactions).
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, and two-factor authentication details.
• Communication Data: Content of messages sent to customer support via live chat, email, Viber, or Telegram, including any attachments or documents you provide.

1.2 Information Collected Automatically

When you access t988 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, mobile device identifiers (IMEI, device ID), screen resolution, and language settings.
• Location Data: Geolocation information derived from your IP address or GPS data (with your permission) to verify you are physically located within the Philippines, as required by our PAGCOR license.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, referring URLs, and timestamps of activities.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze platform performance, and prevent fraud. You can control cookie settings through your browser, though disabling certain cookies may limit functionality.

1.3 Information from Third Parties

We may receive information about you from third-party service providers:

• Payment Processors: GCash, Maya, banks, and cryptocurrency exchanges provide transaction confirmation, fraud detection data, and payment verification information.
• Identity Verification Services: Third-party identity verification providers confirm the authenticity of your government-issued ID and detect fraudulent documents.
• Game Providers: Game studios such as Evolution Gaming, Pragmatic Play, and Jili provide gameplay data, bet history, and RNG results for games you play on t988.

2. How We Use Your Information

t988 uses your personal information for the following lawful purposes:

2.1 Service Provision

• Creating, maintaining, and securing your t988 account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to casino games, live dealer tables, sports betting markets, and other gaming services.
• Verifying your age (21+ requirement) and identity to comply with PAGCOR regulations.
• Confirming you are physically located in the Philippines at the time of gameplay.
• Processing bonus claims and verifying compliance with promotion terms and conditions.

2.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law and PAGCOR regulations.
• Preventing underage gambling, fraud, money laundering, terrorist financing, and other illegal activities.
• Responding to lawful requests from PAGCOR, the National Privacy Commission, law enforcement agencies, and courts.
• Maintaining records required by PAGCOR licensing conditions, including transaction logs and player activity records retained for seven (7) years.
• Conducting internal audits and compliance reviews to ensure adherence to legal obligations.

2.3 Platform Security and Fraud Prevention

• Detecting and preventing fraudulent transactions, account takeovers, bonus abuse, collusion, and other prohibited activities.
• Monitoring for suspicious betting patterns, irregular gameplay, and use of automated betting software.
• Protecting t988 systems from cyberattacks, malware, unauthorized access, and other security threats.
• Investigating disputes, chargebacks, and complaints to resolve issues fairly.

2.4 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat, email, Viber, or Telegram.
• Troubleshooting technical issues, payment problems, and account access difficulties.
• Providing information about your account balance, transaction history, and bonus status.

2.5 Marketing and Communications (With Consent)

• Sending promotional offers, bonus announcements, and game recommendations via email, SMS, or push notifications (only if you have opted in).
• Personalizing marketing content based on your gameplay preferences and history.
• Inviting you to participate in tournaments, events, and VIP programs.
• You may opt out of marketing communications at any time through your account settings or by contacting customer support. Opting out does not affect transactional communications (deposit confirmations, withdrawal notifications, etc.).

2.6 Platform Improvement and Analytics

• Analyzing user behavior, game preferences, and platform performance to improve t988 services.
• Conducting A/B testing to optimize user experience, game offerings, and promotional campaigns.
• Identifying technical bugs, performance bottlenecks, and areas for enhancement.
• Developing new features, games, and payment methods based on player feedback and usage patterns.

3. How We Share Your Information

t988 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

3.1 Service Providers

We share personal data with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: GCash, Maya, Philippine banks, and cryptocurrency exchanges process deposits and withdrawals.
• Game Providers: Evolution Gaming, Pragmatic Play, PG Soft, Jili, and other studios provide gaming content and process gameplay data.
• Identity Verification Services: Third-party KYC providers verify your identity documents and detect fraudulent IDs.
• Cloud Hosting Providers: Secure server infrastructure providers store t988 data with encryption and restricted access controls.
• Customer Support Platforms: Live chat and ticketing systems manage customer inquiries and support requests.
• Email and SMS Providers: Communication platforms send transactional and promotional messages on behalf of t988.

All service providers are contractually obligated to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose personal information to PAGCOR, the National Privacy Commission, law enforcement agencies, courts, and other government authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Investigate suspected fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of t988, our users, or the public.
• Enforce our Terms and Conditions and prevent breaches of our policies.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity. We will notify you of any such transfer and provide options regarding your data if required by law.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as participating in a third-party promotion or linking your account to external services.

4. Data Retention

t988 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, and resolve disputes. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus seven (7) years after account closure, as required by PAGCOR and AML regulations.
• Transaction Records: Deposit, withdrawal, and gameplay records are retained for seven (7) years to comply with financial record-keeping requirements.
• Identity Verification Documents: Copies of government-issued IDs are retained for seven (7) years after account closure for compliance and dispute resolution purposes.
• Communication Records: Customer support chat logs, emails, and complaints are retained for three (3) years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we do not contact you again.

After retention periods expire, personal information is securely deleted or anonymized. You may request early deletion of your data, subject to our legal obligations to retain certain records.

5. Data Security

t988 employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and t988 servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data such as passwords and payment information is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who require it to perform their duties. All personnel undergo background checks and sign confidentiality agreements.
• Firewalls and Intrusion Detection: t988 servers are protected by firewalls, intrusion detection systems, and regular security audits to prevent unauthorized access.
• Regular Security Assessments: We conduct annual penetration testing and vulnerability assessments by independent cybersecurity firms.
• Secure Data Centers: Personal information is stored in secure data centers with physical security controls, backup systems, and disaster recovery procedures.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to enhance account security.

While we implement robust security measures, no system is completely immune to cyberattacks. In the unlikely event of a data breach affecting your personal information, we will notify you and the National Privacy Commission as required by the Data Privacy Act of 2012.

6. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information t988 holds about you. We will provide this information in a commonly used electronic format within fifteen (15) days of your request.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records for seven (7) years under PAGCOR and AML regulations.
• Right to Object: You may object to processing of your personal information for marketing purposes. You can opt out of marketing communications through account settings or by contacting customer support.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer via email at [email protected] or through live chat. We will respond to your request within fifteen (15) days. If you are unsatisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines.

7. Cookies and Tracking Technologies

t988 uses cookies, web beacons, and similar technologies to enhance user experience, analyze platform performance, and prevent fraud. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. Types of cookies we use include:

• Essential Cookies: Required for platform functionality, including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to improve platform performance, optimize page loading times, and identify technical issues.
• Functional Cookies: Remember your preferences such as language, currency, and favorite games to personalize your experience.
• Analytics Cookies: Help us understand how users interact with t988 by tracking page views, click patterns, and navigation paths. We use this data to improve platform design and functionality.
• Marketing Cookies: Track your activity across websites to deliver personalized advertisements and measure campaign effectiveness. You can opt out of marketing cookies through your browser settings.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may limit certain platform features. For mobile apps, you can manage tracking preferences through your device settings (iOS: Settings > Privacy > Tracking; Android: Settings > Privacy > Ads).

8. Third-Party Links

t988 may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to t988 services. We are not responsible for the privacy practices of external websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

t988 services are strictly restricted to individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete such information and close the account. Parents or guardians who believe their child has provided information to t988 should contact us immediately at [email protected].

10. International Data Transfers

t988 primarily stores and processes personal information within the Philippines. However, some service providers (cloud hosting, payment processors, game studios) may process data in other jurisdictions. When data is transferred outside the Philippines, we ensure adequate safeguards are in place through contractual clauses, compliance certifications, or other legally recognized mechanisms to protect your information in accordance with Philippine data protection standards.

11. Changes to This Privacy Policy

t988 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email, account notification, or prominent notice on the t988 website at least thirty (30) days before taking effect. Continued use of t988 services after changes become effective constitutes acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Privacy Request)
• Live Chat: Available 24/7 on the t988 website and mobile app
• Response Time: We aim to respond to privacy inquiries within fifteen (15) days

If you believe t988 has violated your privacy rights or Philippine data protection laws, you have the right to file a complaint with the National Privacy Commission (NPC):

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Hotline: (+63 2) 8234-2228

Effective Date: This Privacy Policy is effective as of October 8, 2026. By using t988 services, you acknowledge that you have read, understood, and agree to this Privacy Policy.